Upon collection of goods, proof of purchase must be presented.
Upon collection of the goods, the customer takes responsibility for the purchase being complete and in acceptable condition when it leaves the store.
Please contact us if you are not familiar with the assembly. We will not accept claims for damages caused by incorrect assembly done by the customer.
Deliveries:
We will endeavour to deliver the order within the agreed timeframe. In rare situations, if the delivery has to be delayed, we will keep the customer informed.
The customer is responsible for ensuring there is adequate access to the property to allow the delivery of the goods on the day.
The customer or the nominated representative will be required to be available in person to accept the delivery.
A second delivery will incur additional fees if the first attempt failed due to the absence of the customer or the nominated representative.
Any additional costs will be payable by the customer when caused by incorrect information provided such as a wrong delivery address given upon ordering.
Delivery fees may vary in rare situations including excessive volume or weight. It will be discussed upon confirmation of the order over the phone or via email.
Any damage to the goods at time of delivery needs to be reported to the driver and store immediately. The report will be followed up by our management.
Any damages to the customer’s property must be reported to the driver and store with photographic evidence to support the damage and a claim will need to be submitted.
Under no circumstance will we deliver over balcony railings or through windows.